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Terms & Conditions

ValueClub Extended Warranty

ValueClub Extended Warranty (VEW) ia program offered by Challenger that provides extended warranty and repair services, designed to help customers prolong the life of their products while enjoying superior customer support.
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Warranty
Warranty

Why Choose ValueClub Extended Warranty?

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Comprehensive

Protection beyond standard warranty against mechanical and electrical failures.

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Reliable

Experienced technicians for efficient and long-lasting repairs.

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Trustworthy

Transparent and honest service with no hidden fees, delivering on promises with high satisfaction.

What’s Included in Each Plan

1-Year Warranty Plan
Device covered
Apple/Notebook/PC/Smartphone/Tablet/Multimedia**/Printer/Wearable/New products with manufacturer Warranty
Apple/Notebook/PC/Smartphone/Tablet/Multimedia**/Printer/Wearable/New products with manufacturer Warranty
Apple/Notebook/PC/Smartphone/Tablet/Multimedia**/Printer/Wearable/New products with manufacturer Warranty
Apple/Notebook/PC/Smartphone/Tablet/Multimedia**/Printer/Wearable/New products with manufacturer Warranty
Extended Warranty Price
10% of device purchase price
Up to 20% of device purchase price
10% of device purchase price
Up to 20% of device purchase price
Maximum Coverage (Inclusive Manufacturer Warranty)*
4 Years
4 Years
4 Years
4 Years
Extended Warranty Years Offered
1 Year
2 Year
1 Year
2 Year
One-time Screen Crack Replacement*
Covered up to 85% ^
Covered up to 85% ^
Covered up to 85% ^
Covered up to 85% ^
Power Surge Protection
Maximum Coverage Value*
Up to 100% of the device purchase price
Up to 100% of the device purchase price
Up to 100% of the device purchase price
Up to 100% of the device purchase price
1 for 1 Exchange (Beyond Repair)*
Device Drop-off Store
Bugis Junction Flagship and Causeway Point Stores
Bugis Junction Flagship and Causeway Point Stores
Bugis Junction Flagship and Causeway Point Stores
Bugis Junction Flagship and Causeway Point Stores
Diagnostic Service
Surface Cleaning Service
Priority Repair (Members)
Warranty Purchase Method
Challenger Store & Challenger Online
Challenger Store & Challenger Online
Challenger Store & Challenger Online
Challenger Store & Challenger Online

**Applicable for multimedia products $100 and above
^ One time screen crack replacement (including labour/parts) 15% will be borne by purchaser

  • VEW can be purchased within 7 days of the device purchase date
  • VEW is only applicable to products with 1 year or 2 years manufacturer warranty
  • Terms & conditions apply
Download Terms & Conditions

Need Support for Your Extended Warranty?

If You Purchased
Before 1 May 2023

Star Shield Warranty Hotline
+65 6586 7788

Opening Hours:
10:00am - 07:00pm

If You Purchased
On or After 1 May 2023

Challenger Bugis Junction (Flagship)
200 Victoria Street, #B1-26, Bugis Junction

Causeway Point
1 Woodlands Square #04-06/07, Causeway Point

Jurong Point
63 Jurong West Central 3, B1-94/95/96

Opening Hours:
11:00am - 09:30pm

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