Privacy policy

Privacy Policy

Help us create a better Challenger online shopping environment.

In order to create a better online shopping environment, we need your help. You can help by providing us with various kinds of information to help us serve you better, and ultimately improve Challenger for everyone. Below you'll find an explanation of some of the reasons we request information from you, as well as some details about how we obtain and use that information. Throughout this Privacy Policy, where we refer to your "personal information" means any information you provide to us about you. This includes your name, postal address, email address and telephone number.

Where we collect your personal information:

Customer relations

In order for a customer relations representative to respond to your questions or concerns, we may need personal information such as your name, email address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

Membership

When you sign up or renew a Challenger membership, we use the particulars you provide to ensure you enjoy the full membership benefits and keep you to date with the important membership announcement. These may include secured access to Challenger.sg and an easy way to identify yourself at any Challenger store where members enjoy member discounts and cashback redemption.

ValueClub App Location Data

We collect location data from your device to enhance our Services, with the amount depending on your device settings (e.g., geolocation based on your IP address). Before collecting this data, we will seek your explicit consent. You can grant or deny access during the setup process or by adjusting your device settings at any time. You may also withdraw consent by disabling the Location setting on your device. However, opting out may limit your access to certain features of our Services.

We may share your location data with third parties to provide tailored services, such as location-based offers, in accordance with our Privacy Policy. All data sharing is done for specific purposes, including improving your experience and ensuring service functionality. The location data we collect is protected using industry-standard encryption and strict access controls to safeguard it from unauthorized access or misuse. We will not store any data, instead it will only trigger the push according to the user who enters into that specified location and when they exit from our stores.

Contest

When you participate in a contest, we may ask for personal information in order for us to identify and verify the winner of our contest. Regardless the reasons we collect your personal information for, we promise only to use it in the ways set out in this Privacy Policy. By providing us with your personal information, you consent to us processing this personal information in one or more ways described in this Privacy Policy.

Information that we collect automatically:

Many web surfers are concerned about their privacy and the use of "cookies" on the Internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system. The Challenger website uses cookies to remember your preferences. For example, the website may remember which page you viewed, to make your next visit more convenient. Nevertheless, cookies can be disabled in your web browser's Internet Options.

What we will do with your information:

Challenger does not sell your personal information to any unconnected third parties. Occasionally, we hire other companies to help us provide some services such as marketing assistance. We'll limit the personal information we give them, and they will only have access to your personal information for the purposes of performing such functions. They are strictly monitored by Challenger in order to make certain our customers' privacy is always protected.

Facilitate Challenger membership benefits

The personal data you provide to us will enable us to (a) track your purchase records, (b) allocate cashback according to your purchase records, (c) update you periodically about relevant programs through which you may earn cashback or enjoy member benefits, (d) redeem your cashback when you shop with participating merchants, (e) update our profiling of customer preferences so that we may be able to serve you better, and; (f) provide seamless access to Challenger.sg.

Marketing

If you provide any personal information to us you give us permission to contact you for marketing purposes, which may include messages via email, SMS or telephone.

The information you provide will enable us to (a) track your purchase records, (b) allocate rebates according to your purchase records, (c) update you periodically about relevant programs through which you may earn cashback, and; (d) update our profiling of customer preferences so that we may be able to serve you better.

We will ensure that we only send you messages that we think will be of interest to you - for instance, the dates of our in-store sales, details of special offers or information about new products and services. If you do not want us to use your personal information to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.

Storing your information and keeping it up to date:

Out of sight, but never out of reach

When you share your personal information with Challenger as a member, you will always have access to this information. Where you store a "Profile" on the website, you can amend the selected details stored in your account yourself.

Keeping it safe

We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your personal information is secure is very important to Challenger.

Change of address? Change of personal information? Let us know

As a ValueClub member, you can also log in to update your personal details, except your registered contact number, at any time. If you would like us to update your personal information, remove your name from our mailing list, or if you have any questions about Challenger's privacy policies or your personal information, simply contact us through our online request form here.

Occasionally, we may update this Privacy Policy so we suggest that you review it periodically so you will be aware of any changes.

By using this site, you consent to the above privacy policies.